Refund and Returns Policy

This policy applies to purchases made from South Yorkshire Engraving. Nothing in this policy affects your statutory consumer rights.

Personalised and Made-to-Order Items

Most products from South Yorkshire Engraving are personalised, engraved, custom-made or made to order.

Personalised or custom-made items cannot normally be cancelled or returned simply because you have changed your mind. This includes items made using names, dates, photographs, wording, sizes or other details supplied or approved by you.

You are still entitled to a suitable remedy where an item is faulty, damaged, not as described, or we have made an error with your order.

Please check all names, dates, wording, spelling, photographs and other personalisation details carefully before placing your order or approving a digital proof.

Cancelling Before Production

If you need to cancel a personalised or made-to-order item, contact us as soon as possible.

We may be able to cancel the order if production has not started. Once design work, cutting, engraving or other production has begun, cancellation might no longer be possible.

Non-Personalised Items: Change-of-Mind Returns

For eligible non-personalised items purchased online, you may tell us that you wish to cancel within 14 days of receiving the item. You do not need to provide a reason.

After notifying us, you must return the item within a further 14 days.

You may inspect the item as you would in a shop. We may make a reasonable deduction from the refund if the item has lost value because it was handled more than was necessary to establish its nature, characteristics and condition.

How to Request a Return

Before returning an item, contact us with:

• Your name and order number.

• The item you wish to return.

• The reason for the return where the item is faulty, damaged or incorrect.

• Clear photographs of the item and packaging where relevant.

Email: whittingtona83@gmail.com
Telephone: 07575 772843

Return Postage

For an eligible change-of-mind return of a non-personalised item, the customer is responsible for the return postage cost.

We recommend using a tracked service and keeping proof of postage.

If an item is faulty, damaged, not as described, or we sent the wrong item, we will cover reasonable return postage costs or provide suitable return instructions.

Return Address

South Yorkshire Engraving
2A Westfield Road
Rotherham
South Yorkshire
S66 2RX
United Kingdom

Please contact us before sending a return so that we can identify and process it correctly.

Refunds

For an approved return, we will refund the amount paid for the returned item.

Where required by law, we will also refund the basic standard delivery charge paid for the order. Any additional amount paid for an enhanced or premium delivery service is not refundable beyond the cost of the standard delivery option.

Refunds will be made to the original payment method, and no refund administration fee will be charged.

We will issue the refund within 14 days after receiving the returned item, or after you provide evidence that it has been sent back, where applicable.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, not as described, or different from what you ordered, contact us as soon as possible with your order number and clear photographs of the item and packaging.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, price reduction or refund.

Reporting damage promptly helps us investigate the issue with the postal or courier service, but it does not remove your statutory rights.

Customer-Supplied Errors

We cannot normally refund or replace a personalised item where it was made correctly using incorrect spelling, names, dates, photographs, wording or other information supplied or approved by the customer.

Model Cancellation Form

You may use the wording below to cancel an eligible non-personalised order, although using this form is not compulsory:

To: South Yorkshire Engraving, 2A Westfield Road, Rotherham, South Yorkshire, S66 2RX, United Kingdom
Email: whittingtona83@gmail.com

I hereby give notice that I cancel my contract of sale for the following goods:

Order number:

Goods ordered:

Date ordered:

Date received:

Customer name:

Customer address:

Date: